— Return Policy —
Regal Collection offers a 14-day unconditional refund to all of its members. If you are not completely satisfied with your purchase, you must contact us by email (firstname.lastname@example.org) within 14 days upon the date of purchase and we will provide you with some simple instructions on returning your product for a full refund, subject to the following terms and conditions.
a) You must first inform us by email before sending back the product.
b) Product must be in its original packaging upon return.
c) Please include the necessary information (upon contacting us) on the return parcel for us to identify your product and purchase.
d) Item(s) returned is/are not a special order item (stock ordered upon request), or customized products
e) Refunds will be processed within 7 business days after we receive your returned item(s)
f) You must pay the return shipping postage. Upon receiving your item(s), we will refund up to RM5 for your shipping postage.
g) We will refund you the purchase price (excluding international shipping charges, if any)
h) All refunds will be in the form of Account Credit.